Email this article Aspects of modernization of ITSM class information system in software development companies: microservice architecture of the search module of the system
- Authors: Smirnov M.V.1, Mityakov E.S.1, Makhov A.G.2
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Affiliations:
- MIREA – Russian Technological University
- NetCracker LLC
- Issue: Vol 11, No 4 (2024)
- Pages: 146-153
- Section: INFORMATICS AND INFORMATION PROCESSING
- URL: https://bakhtiniada.ru/2313-223X/article/view/282571
- DOI: https://doi.org/10.33693/2313-223X-2024-11-4-146-153
- EDN: https://elibrary.ru/HDSSDE
- ID: 282571
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Abstract
The article considers the problem of practical modernization of IT service management system in software development companies. This problem has recently been widely considered in the works of world scientists [1–5; 13–15]. To study the needs of modernization, typical business process diagrams of the developer company (BPMN 2.0) are given. Based on the analysis of the business processes and the shortcomings identified in them, the components of an architectural microservice solution for modernization in the area of incident handling are developed and given in schematic form. As a result, the microservice architecture of the search module of the ITSM system is obtained, which is given in the form of a model with explanations in the article. As a development of the research, it is planned to carry out pilot tests of the developed architecture in solving a number of applied tasks with subsequent evaluation of the obtained results. The proposed modernization variant is characterized by universality and can be considered as a solution in each case of ITSM use in a production enterprise. The article will be useful for IT-specialists implementing and maintaining ITSM systems.
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##article.viewOnOriginalSite##About the authors
Mikhail V. Smirnov
MIREA – Russian Technological University
Author for correspondence.
Email: mikhaelsmirnov@gmail.com
ORCID iD: 0000-0001-5018-2963
SPIN-code: 4990-7320
Cand. Sci. (Econ.); associate professor, KB-9 Department
Russian Federation, MoscowEvgenii S. Mityakov
MIREA – Russian Technological University
Email: mityakov@mirea.ru
ORCID iD: 0000-0001-6579-0988
SPIN-code: 5691-8947
Dr. Sci. (Econ.), Professor, KB-9 Department
Russian Federation, MoscowAnton G. Makhov
NetCracker LLC
Email: antonmahov@yandex.ru
ORCID iD: 0009-0003-0107-6293
software engineer
Russian Federation, MoscowReferences
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