Waiting Time Distribution of the Queue with FCFS Orbit and Threshold Policy

Abstract

We perform a waiting time analysis of a retrial queue with several heterogeneous servers and threshold control policy. The blocked customers are dispatched to the infinitely large orbit with FCFS service discipline. The system is analyzed in steady-state by deriving expressions for the Laplace transforms of the waiting time, the probability generating functions for the number of retrials made by a customer and for various moments of corresponding quantities. Some illustrative numerical examples and their discussion are presented.